Warranty Information |
THINLABS INC. LIMITED HARDWARE WARRANTY
For Desktop, Mobile and Wall Mounted ProductsPlease Retain Proof of PurchaseThinlabs products come with a standard one year limited hardware warranty. Warranty can be extended by an additional two (2) years at the time of purchase or within thirty (30) days of purchase. During this period Thinlabs Inc. will, at its option, either replace a defective product with a new or rebuilt product or repair it with new or rebuilt parts at no charge except as stated below. The parts or products that are replaced become the property of Thinlabs Inc. This limited warranty is provided to the original owner only and is not transferable to any third party. This limited warranty does not cover any of the products hardware that you or any third party has modified or altered; you bear the sole responsibility and liability for any such modifications or alteration.THINLABS HEREBY DISCLAIMS ALL OTHER EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FURTHER, THINLABS DISCLAIMS AND SHALL NOT BE RESPONSIBLE FOR ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF PRODUCTS FROM THINLABS. THINLABS’ SOLE LIABILITY AND RESPONSIBILITY SHALL BE ITS COMPLIANCE WITH THIS LIMITED HARDWARE WARRANTY. Thinlabs HardwareThis Thinlabs limited warranty applies only to the use branded hardware sold by Thinlabs Inc., its worldwide subsidiaries, authorized resellers, or country distributors (collectively referred to in the Limited Hardware Warranty as "Thinlabs"). The term "Thinlabs Hardware" is limited to the hardware components only. "Thinlabs Hardware" includes only those parts or accessories sold with the product, thin clients, power adapters, power cords and power bricks or other Thinlabs branded options and accessories except for keyboards and mice. The term "Thinlabs Hardware" DOES NOT include any software applications or programs.Thinlabs may repair or replace Thinlabs hardware products (i) with new or refurbished parts, (ii) with equivalent products to the products being repaired or replaced but which may be subject to prior use, (iii) with products containing refurbished parts equivalent to new or parts which may have been used, or (iv) with equivalent products to an original product that has reached end of life. Replacement parts are warranted to be free from defects in material and workmanship for ninety (90) days or the remainder if the Limited Warranty Period of the Thinlabs Hardware in which the parts are installed, whichever is longer. ExclusionsThinlabs does not warrant that the operation of this hardware product will be without interruption or error-free. Thinlabs is not responsible for damage that occurs as a result of your failure to follow the instructions that came with the Thinlabs Hardware.This Hardware Limited Warranty does not extend to any product from which the serial number has been removed or that has been damaged or rendered defective as a result of:
To Obtain ServiceFor all customers, to obtain an RMA (Return Merchandise Authorization), visit the Thinlabs Web site at www.thinlabs.com. Visit the support page and fill in the RMA form. To obtain service under this limited warranty, enter the required information when prompted on the website. Pack it in its original shipping container (or equivalent).
If through no fault of the customer, Thinlabs is unable to replace or repair the product as provided for above, Thinlabs will replace the product with a new or refurbished product with comparable form, fit and function. |
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