ARGUS

How can I troubleshoot my wireless internet / network / system?

There are several possible issues that can be checked:

  • Is internet service working (check with your internet provider)?
  • Is the wireless router working (powered on, ports working)?
  • Is the system within a reasonable distance of the wireless router?
  • Is software configured correctly? (network settings in OS, sw, drivers, router, wireless band [a/b/g/n/ac], passphrase)?
  • Is the wireless card properly connected and working?
  • Is your antenna properly connected (internal or external)?
  • Is the motherboard working properly?

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Where is the serial number on my system?

Serial numbers of Thinlabs All-In-One Systems and Box Modules are 12 digits in length; serial numbers of ADITI Lithium Ion Batteries are 6 digits in length.

Certification stickers with serial numbers are located on the back of box client modules.

On integrated thin clients, there is a certification sticker on the back of the system;
newer models also have a 2nd serial number sticker either on the left side bezel or on the bottom of the bezel.

If the certification sticker has been destroyed, contact Thinlabs Support.

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I get "low memory" or "out of memory" errors on my Windows 7 system

This may be seen on systems with 2 GB RAM if the paging file is set to Disabled when installing resource-intensive applications. See the how-to document on Windows 7 - Memory Optimization for information on how to correct this error.

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How do I find out how much space is left on my DOM / SSD in Windows 7?


From the desktop, click the Start button and select Computer.
Windows Explorer will appear with all storage devices listed.

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What special configuration is required with Cisco Meraki or HP PoE Switches?


Add the following lines to your Cisco Meraki or HP PoE Switch configuration so that it properly works with Thinlabs Power over Ethernet (PoE) Computers (including, but not limited to,TL2530P, TL2640P, TL7600P, TL8510P, TL8610P models)..

  • Disable LLDP Snooping
  • Ensure the port is set to deliver 30W or higher

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Endless Reboot Loop After Applying Windows Updates
  • Automatic Windows Updates is set to Disabled by default from the factory.
  • Disable EWF prior to applying manual Windows updates.
    If the system is turned on with EWF Enabled, it could cause a reboot loop on the system.
  • If a reboot CHKDSK loop is experienced, press a key to escape CHKDSK. 
    When the Windows Desktop appears, Disable EWF.
  • Re-enable EWF once all updates are completed.

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How do I setup dual display support on my Windows 7 system?


For KREIOS (TL10 model) quadcore thin client box modules, connect the first monitor to the VGA port and the second monitor to either the HDMI or DVI-D port.

For TALOS (TL30), ORION (TL60) and ADEN (TL50) thin client box modules, connect the first monitor to the VGA port and the second monitor to the DVI-D port.

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For all-in-one integrated thin client computers with Quadcore-based processors (TL23, TL24, TL25, TL26, TL85, TL86 models), connect the second monitor to either the VGA or HDMI port.

For all-in-one integrated thin client computers with Dualcore-based processors (TL21, TL22, TL74, TL83, TL84 models), connect the second monitor to the VGA port.

For all-in-one integrated thin client computers with ATOM-based processors (TL71, TL72, TL91, TL92 models), an additional VGA port will need to be installed to your system. Connect the second monitor to the VGA port.

See the Microsoft knowledgebase article - Dual Monitor Setup is Easy in Windows 7 for more information.

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I get a "Blue Screen of Death" on my system


Here is a checklist of tasks to try if receiving a BSOD on your screen:

  • Check the Virtual Memory settings to see if they've been adjusted from Thinlabs factory defaults.
  • Ensure Pagefile is Disabled if using an Embedded product with EWF set to Enabled.
  • Remove any user-installed software or drivers, one at a time, rebooting after each removal (be sure that EWF is Disabled first).
  • Reload the firmware.
  • Replace the RAM.
  • Reimage the disk.

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My Windows 8.1 System does not boot properly


Verify the boot option settings are correct in the BIOS (TL23, TL24, TL85, TL86 models).

  • Press DEL to enter BIOS.
  • At the Save & Exit menu,
    select Load Optimized Defaults
  • At the Boot menu,
    under Boot Option #1,
    select Windows Boot Manager (P1: [device name])
  • Press F4 and select Yes to Save & Exit Setup.

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Can I upgrade my Windows 7 system to Windows 10?


Thinlabs Quad Core products (TL10, TL23, TL24, TL25, TL26, TL85, TL86) support Windows 10.

Thinlabs Dual Core products (TL21, TL22, TL60, TL83, TL84) do not support Windows 10.

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