TDM - Thinlabs Device Manager

How do I check whether my product is in warranty?

Registered Thinlabs users can check the status of a product by Serial Number or Sales Order Number
on our Warranty Lookup page.

Select either Serial Number or Sales Order Number.
Enter the corresponding information and click Lookup.

------

How do I find out the MAC address of my system?

To find the MAC ID / Address of a system, either:

  • Locate the MAC ID label on the back plastics of the system.
    • On integrated thin clients, the MAC ID label is located on the back, below the power input jack.
    • On thin client computers, the MAC ID label is located on the back of the system, below the certification label.

  • In MS Windows, from a command prompt, type:
    ipconfig -all

    Under the settings of the active network adapter, look for the Physical Address.
    The MAC address will be in the format
    XX-XX-XX-XX-XX-XX.

-----

Where is the serial number on my system?

Serial numbers of Thinlabs All-In-One Systems and Box Modules are 12 digits in length; serial numbers of ADITI Lithium Ion Batteries are 6 digits in length.

Certification stickers with serial numbers are located on the back of box client modules.

On integrated thin clients, there is a certification sticker on the back of the system;
newer models also have a 2nd serial number sticker either on the left side bezel or on the bottom of the bezel.

If the certification sticker has been destroyed, contact Thinlabs Support.

------

I get a "Blue Screen of Death" on my system


Here is a checklist of tasks to try if receiving a BSOD on your screen:

  • Check the Virtual Memory settings to see if they've been adjusted from Thinlabs factory defaults.
  • Ensure Pagefile is Disabled if using an Embedded product with EWF set to Enabled.
  • Remove any user-installed software or drivers, one at a time, rebooting after each removal (be sure that EWF is Disabled first).
  • Reload the firmware.
  • Replace the RAM.
  • Reimage the disk.

-----