Thinlabs has a standard daily pickup with UPS.
We do work with other carriers (Fed Ex, etc) but we do not have a standard pickup with them - there may be additional time required and/or fees incurred.
HAZMAT shipments, including ADITI Computer on Wheels / Medical Cart Computers and Lithium Ion Batteries, must be shipped Ground under a special UPS HAZMAT contract.
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Thinlabs provides the tracking number to all shipments at the bottom of your shipping document, which (provided a valid email address has been given) will be sent within 24 hours.
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We can use your shipping information for processing, although there may still be handling charges incurred as we are supplying the packing materials and cartons.
ADITI mobile computers and other products that ship with a Lithium Ion battery must be shipped and billed on a Thinlabs shipping account as they are shipped under a special UPS hazmat contract.
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Systems should be shipped in either original packing material or equivalent (Thinlabs recommends using sufficient bubble wrap so the package does not move if original material is unavailable), or taking the system to a UPS Store or equivalent.
DO NOT USE PEANUTS.
Customers will be responsible for the cost of any repairs and replacement packing materials (if applicable) associated with poorly packed systems.
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Customers are responsible for shipping packages in original packing or equivalent to Thinlabs.
Thinlabs handles the shipping charges for returns via UPS Ground.
The package can be returned via a different method (ie 2nd Day, Next Day Air etc) on request, if customer agrees to be responsible for the difference.
(ie UPS Next Day Air = $100.00; UPS Ground = $20.00; Your Cost is $100.00 - 20.00 = $80.00)
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RMAs must be received by Thinlabs within 30 calendar days of approval.
RMAs not received within 30 calendar days will be closed.
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