Frequently Asked Questions


Thinlabs Quad Core products (TL10, TL23, TL24, TL25, TL26, TL85, TL86) support Windows 10.

Thinlabs Dual Core products (TL2100, TL2200, TL6000, TL8300, TL8400) do not support Windows 10.

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Thinlabs systems have two default user accounts (user / password),
Administrator / Administrator and User / User, respectively.

Devices by default automatically log onto the User account.

VNC Password: Admin

It is essential to change default passwords immediately to keep your IT environment secure.

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Registered users of Thinlabs products receive the following benefits including, but not limited to
(access to some content requires registration to protect against software piracy and copyrights):

Contact a Thinlabs support representative for additional information.

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Serial numbers of Thinlabs All-In-One Systems and Box Modules are 12 digits in length; serial numbers of ADITI Lithium Ion Batteries are 6 digits in length.

Certification stickers with serial numbers are located on the back of box client modules.

On integrated thin clients, there is a certification sticker on the back of the system;
newer models also have a 2nd serial number sticker either on the left side bezel or on the bottom of the bezel.

If the certification sticker has been destroyed, contact Thinlabs Support.

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  • Turn the device OFF prior to cleaning.
  • Use any standard glass cleaner to clean the touchscreen - AVOID PRODUCTS CONTAINING AMMONIA.
  • DO NOT spray glass cleaner directly on the LCD - it could leak inside a non-sealed unit and cause damage.
  • Spray glass cleaner on a cloth / towel and then clean the touchscreen. A clean microfiber cloth can also be used.

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We are open from 8:30 AM - 5:00 PM EST, Monday - Friday, excluding holidays.

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We accept company check, wire transfer or credit card (Mastercard, Visa, American Express).  For companies requiring additional credit, the Thinlabs Leasing Program for Business is also available.

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We are located at:
225 Lincoln Highway, Ste 178
Fairless Hills, PA  19030

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Thinlabs has a North American operation headquartered in Fairless Hills, PA,
and an Europe, Middle East and African operation headquartered in the United Kingdom.

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  • Is the USB port in working condition?
  • Does a different device work in the same USB port?
  • Does the same USB device work in a different USB port?
  • Are the devices designed for only USB 2.0 or USB 3.0 compatibility?

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