My system will not turn on


If your system will not start, check the following:

System:

  • If the power button is pressed, does the system turn on?

Power Supply:

  • Does the power supply light come on?
  • Is there a loud hissing sound coming from the power supply?
    if Yes, the power supply may need to be replaced.
  • Check power cable connection to the AC adapter
  • Check DC connection to the thin client
  • Does the power supply work with another Thinlabs system?
  • Does the power supply work on another electrical outlet?
  • Does the system work with a different Thinlabs-approved power supply?
    [NOTE: Using non Thinlabs-approved power supplies with Thinlabs system voids all warranties].
  • Does the power supply connector fit snugly into the DC-In Port of the motherboard?

PoE:

  • Is a Thinlabs-approved PoE switch being used?
  • Is the PoE switch powered on and configured correctly?
  • Is the port on the PoE switch to which the system is connected working?
  • Is the CAT5e/CAT6 network cable from the PoE switch to the PoE-In port working?
  • Has sufficient time been given for the system to boot (systems with PoE BIOS may take up to 30 seconds to display a welcome screen as there is low-level negotiation between the PoE switch and system)?

PoE Injector:

  • Is the power cord properly connected to the Injector, and the power light from the injector on?
  • Is there a network cable connected from the "OUT" port of the injector to the "IN" port of the system's PoE splitter?
  • Is a network cable connected to the "IN" port of the injector?

External PoE Splitter:

  • Is there power from the PoE splitter to the motherboard power port?
  • Is the PoE working on another system?

Battery:

  • Is the battery charged?
  • Is the proper charger being used to charge the battery?
  • ONLY connect the charger to the battery - DO NOT directly connect the battery charger to the system as the motherboard will be overloaded and short out, voiding the warranty.
  • Is the battery properly connected to the system?  
    See the FAQ on Battery support for more information.
  • Is the battery cable in good condition?

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